Frequently Asked Questions

Presale

What is the license for Custom Properties?

All versions of Custom Properties - including v 2.0 - are released as Free Software under the GNU GPLv2 license.

Why some versions are on sale, if it's free software.

Free software means you can do almost anything with the software: copy, modify, install many times on different sites, etc. We decided to charge a fee for downloading the latest versions of Custom Properties because developing, testing, maintaining ad supporting a software costs time - a scarce, non renewable resource.

Can I use the copy I purchased on more sites?

Yes, of course. You are free to install Custom Properties wherever and whenever you like.

I had a problem during the download / I lost the files of CP. Can I download them again?

Yes. By following the link of the order confimation email you can download and re-download the files up to 50 times or for 12 months after the purchase, whichever expires first. Alternately you can login and visit the Member Area.

Is there any form of warranty ?

No. Custom Properties is provided "as is," without a warranty of any kind. All express or implied conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement, are hereby excluded. Solidsystem shall not be liable for any damages suffered by licensee as a result of using, modifying or distributing the software or its derivatives. In no event will Solidsystem be liable for any lost revenue, profit or data, or for direct, indirect, special, consequential, incidental or punitive damages, however caused and regardless of the theory of liability, arising out of the use of or inability to use software, even if Solidsystem has been advised of the possibility of such damages.

Can I try Custom Properties before I buy?

We set up 4 different demo servers to let you test drive the latest versions of Custom Properties. You can also download and install Custom Properties 1.98 for Joomla 1.5 and test it on your own server before purchasing version 2.0.

How do I get support?

Support is mainly provided via the Support Forum on a best effort basis. Priority is given to customers who got the commercial versions of our software. Dedicated support, installation, configuration services is available at standard fares.

Is there any money-back-guarantee?

Our software is licensed under GPL, therefore you are not paying for the software itself but you are contributing to our efforts with a distribution fee. It means that, as you long as you receive the software, the contract between seller (us)  and buyer (you) is fulfilled, so no, legally there's no money back guarantee.

Before committing any money we warmly recommend you to evaluate carefully our products using the demo sites. Feel free to ask questions if you are not sure about our products.

Anyway, if you feel you haven't got what you paid for, or something went wrong please contact us using the contact form within 30 days from the purchase. We will review your case and - if no other solution can be found - we will refund you.

Will I get the updates?

Updates will be available within the Download Area for 12 months after the purchase.

End FAQ

Technical

How heavy is Custom Properties with server resources?

We put quite effort into optimizing CP and making sure no computing cycles were wasted in useless / redundant operations. Usage of CPU and memory resources is fairly light. DB load and memory usage can be significant. The actual server load is influenced by many factors: configuration of Custom Properties, number of content elements installed, Joom!Fish presence.
While we've never been able to cause resource problems on our servers, we received a few reports (actually 2) that Custom Properties with full features + modules + plugins  + JoomFish + several content elements + many custom properties fields gave DB problem to a resource-strapped server.

Is Custom Properties compatible with extension X?

Custom Properties 1.98 for J1.5: bookliibrary, docman, phocagallery photos and categories + JoomFish

Custom Properties 2.0 for J1.5: bookliibrary, docman, phocagallery photos and categories, eventlist + JoomFish

Custom Properties 2.0 for J1.6: phocagallery photos and categories. At the time of release some extensions are not yet available for Joomla 1.6 / 1.7. We count on adding support for those extensions as soon as technically feasible.

Custom Properties can be made compatible (as in being able to tag and search) with other components by means of Content Elements Connectors located in administrator/components/com_customproperties/samplece. We are available to assess feasibility and develop content element connectors.

Can Custom Properties be modified?

Yes, sure. We don't use any form of encryption or obfuscation in CP source code. The GPL licence entitles you - or a subject of your choice - to make any* modification to the source code.
* Please note that we retain the copyright for our software, and you may not remove copyright information without permission from us, nor resell it as proprietary software.

About Custom Properties 1.98 and SEF

Making the package Search Engine Friendly has been one of the most time-consuming and frustrating job of the 1.98 release. Many things have to be considered: internationalization, third party components, native sef. This is the current situation:

The component can write tags in two ways:

  • tagID=number. The traditional way. Non very SEF, but very resilient to internationalization issues. 
  • tagName=field_name:field_value .The new way. Improve SE friendliness, together with the enclosed router and sh404plugin generates SEF urls.

Module cpsearch does not generate SEF urls, and never will. There is no point in making the query generated by a search engine SEF, if at all possible.

Module cpcloud does write SEF urls.

As said above, the component features a core-sef router and a sh404SEF plugin. There are small issues with bot:

  • sh404SEF does not generate working pagination links under CP results. We gave up trying to fix this problem . We hope on some improvements from sh404 developers on this matter.
  • core sef works fine in every condition but it appears to have glitches when Itemid is in the url.

The current version of CP has been tested with JoomFish ver 2.0.1  and sh404SEF ver.1.0.19_Beta.

We do not have an easy recipe to fix every problem. You need to experiment and find the best solution for your site.

End FAQ